Shipping & Delivery Policy

At OnlineShop, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to our customers.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an order confirmation and shipping notification once your order is dispatched

Shipping Locations

• We currently ship to most locations across India
• Delivery availability may vary depending on your pin code and courier service coverage

Delivery Time

Estimated delivery timelines:

• Metro cities: 3–5 business days
• Non-metro & remote areas: 5–8 business days

Delivery times are estimates and may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout
• Free shipping may be available on selected products or orders above a certain value

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can track your order status through the courier partner’s website or your OnlineShop account.

Delivery Attempts

• Courier partners will attempt delivery up to 2 times
• If delivery fails due to incorrect address or unavailability, the order may be returned to us

Delayed or Undelivered Orders

While we strive for timely delivery, OnlineShop is not responsible for delays caused by courier partners, natural events, strikes, or other unforeseen circumstances. However, our support team will assist you in tracking and resolving delivery issues.

Damaged Packages

If the package appears damaged at the time of delivery, please do not accept it or report it immediately to the delivery executive and our customer support team.

Address Accuracy

Please ensure that your shipping address, contact number, and pin code are accurate. OnlineShop is not responsible for delivery failures due to incorrect or incomplete address details.

International Shipping

Currently, OnlineShop does not offer international shipping.

Contact Us

For any questions regarding shipping or delivery, please contact our support team through the Contact Us page. We are always here to help.